Rafting Terms & Policies

Environment

We follow strict environmental guidelines and work closely with the New Zealand Department of Conservation to ensure the places we visit are kept clean and green and in the same pristine condition for the next visitors. We have special permits for all the rivers we raft and we have limited spaces available. This is wilderness rafting, you will not see anyone else on the river as we have exclusive permits to run these trips. We are proud to say we can drink the water from every river that we run and we want it to stay that way.

Safety

Eco-Rafting has been in operation for 10 years with an excellent safety record. We have Safety Operational Plans for every river we run, these are reviewed on a weekly basis and are checked every season by the Maritime Safety Authority to ensure our operations run smoothly. Eco Rafting is a registered New Zealand Rafting Association company, and is certified under Maritime Safety Authority New Zealand as an approved rafting operator.

We carry a satellite phone and emergency locator beacon on all trips.

Our guides all hold a New Zealand Rafting Association Rescue Technician Certification– rated as the leading rafting license in the world – and attend rescue courses bi-annually to ensure we are kept up to date with global developments and rescue techniques in the white water rafting industry. We are proffesionals, this is our full time job and we are very good at what we do! However, River rafting is an adventure activity with a degree of risk, participants should be aware that the rafting operator cannot completely guarantee your safety.

All trips are run by a certified senior guide. All Grade 4-5 trips have a professional safety kayaker supporting the trip. Our equipment is top quality and goes through rigorous safety checks.

You are in good hands!

You Bring

Make sure you bring a swimsuit, towel, lunch (for single-day trips), medication for any allergies or medical conditions such as athsma, hayfever, bee allergies, etc. For multi-day trips, you will need to bring a sleeping bag, and any overnight requirements you may need.

Provisions

We provide all rafting and adventure equipment necessary for each trip – Wetsuits, warm thermal tops, drytops, diving booties, helmets, lifejackets, neoprene gloves and hats on cold days-so even if its raining we stay nice and warm all day, plus snacks and drinks. We provide the helicopter transport to applicable trips, which is included in the price of the trip. On multi-day adventures, we provide all tents, sleeping mats, and food throughout the trip. On fishing and hunting trips, we provide the fishing gear, and firearms used and you can bring your own equipment if you wish.

We take excellent photo’s, photo’s are free and videos are also available for purchase, if you have a waterproof camera feel free to bring that along

Cancellations

We have limited spaces on these trips, we like to keep the groups small for a better experience. Therefore, there will be a 10% fee for any cancellation if it has been booked and confirmed with Eco-Rafting outside of 48 hours; and there will be a 100% fee for no-shows or cancellations within 48 hours of the intended departure time.

If we have to cancel for whatever reason you will recieve a 100% refund.

Booking Information

Inquire or secure a spot using our online booking form. We will then have your information and contact you within 2 business days to confirm all of the details and answer any questions you may have. You can also phone direct or skype us.